How can I track my order?

Ergonomic design: orthopedic support with a molded, soft insole.
Breathable comfort: open sides for enhanced airflow and flexibility.
Versatile wearability: stylish slingback strap for a secure and adjustable fit.

Once your order is confirmed, you’ll receive a confirmation email with your order number. To track your order, simply visit our Order Tracking page and enter your order number or email address.

What is the return policy?

You can return items within 30 calendar days of receiving them. Return shipping costs are the customer’s responsibility. Approved refunds are issued to your original payment method. For full details, please review our Return Policy .

I have an issue with my order. How can I contact you?

If you have any questions or concerns, please visit our Contact page to reach our support team. We’re here to help — and we’ll get back to you as soon as possible.

How long does shipping take?

We offer free shipping within Canada on all orders. We ship with a Track & Trace code so you can monitor your order at any time. You’ll receive your Track & Trace code by email within 24–72 hours after placing your order. Orders are typically processed within 1-3 business days.

Are there exceptions to the return policy?

Yes. Returns may be refused (or partially refunded) if items: show signs of wear, are not in their original condition, are damaged or missing parts not due to our error are returned more than 30 days after delivery. For complete details, please refer to our Return Policy .